100% biodegradable cotton

These cloths are single use, can be used wet or dry, and with or without cleanser. With the dual-sided texture, the textured side is great for the whole face (minus the periorbital region - eyes), providing gentle exfoliation. The non-textured, softer side, can be used around the periorbital region to remove eye makeup. Can be used to cleanse, wipe, or pat to dry.

Last Updated: August 2024

At EcoMD, we are committed to providing you with a seamless shopping experience, including reliable and timely shipping of your skincare products. Please review our shipping and delivery policy below for detailed information on our domestic and international shipping services.

1. Domestic Shipping (Canada)

We offer standard shipping across Canada. The shipping rates and transit times are as follows:

Note: All shipping charges are calculated based on the order weight and destination. Orders are processed within 1-2 business days.

2. US Cross-Border Shipping (United States)

We provide cross-border shipping to the United States with the following rates and transit times:

Note: Shipping rates are calculated based on the total order weight and destination. Orders are typically processed within 1-2 business days before shipping.

3. International Shipping

Currently, international shipping outside of Canada and the United States is inactive. Customers in other countries will not be able to check out. We are working to expand our shipping services, and updates will be posted here.

4. Shipping Carrier

For all orders, we use Canada Post with discounted rates through Shopify to ensure your products are delivered safely and on time. A handling fee of $55.00 USD is applied to all international orders.

5. Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.

6. Shipping Delays

While we strive to meet the above transit times, please note that delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We appreciate your understanding and patience in such cases.

7. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s progress.

8. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and any other applicable fees are the responsibility of the customer. These fees vary by country and are not included in our shipping charges.

9. Order Issues

If you experience any issues with your order, such as delays, damages, or lost packages, please contact our customer service team at info@ecomdskincare.com, and we will assist you promptly.

10. Returns and Refunds

Please refer to our Return Policy for information on returns and refunds.