Privacy Policy
Last Updated: August 2024
EcoMD ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, purchase products from our online store, or engage with us in any other way. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from you, including:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and other payment-related information (processed through Shopify's secure payment system).
- Account Information: Username, password, and other credentials related to your account.
- Order Information: Purchase history, order details, and delivery information.
1.2 Non-Personal Information
- Browsing Information: IP address, browser type, operating system, pages visited, time spent on pages, and other similar data.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience on our website.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Transactions: To process and fulfill your orders, including payment processing, shipping, and delivery.
- Customer Service: To provide customer support, respond to inquiries, and manage returns and refunds.
- Personalization: To tailor content and offers to your preferences and browsing behavior.
- Marketing Communications: To send you promotional emails, newsletters, and other marketing materials. You can opt-out of these communications at any time.
- Website Improvement: To analyze website usage, monitor performance, and improve our website and services.
- Legal Compliance: To comply with legal obligations, protect our rights, and prevent fraud.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party service providers who assist us in operating our website, processing payments, delivering products, and providing other services.
- Business Partners: Trusted partners with whom we collaborate on marketing, promotional activities, or other initiatives.
- Legal Authorities: Law enforcement agencies, regulatory bodies, or other government entities if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred to the new owners.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activities. Cookies help us improve your experience on our website by remembering your preferences, enabling certain features, and analyzing website traffic.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send.
To exercise any of these rights, please contact us using the contact information provided below.
7. Third-Party Links
Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
9. International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
EcoMD
7609 109 St NW, Edmonton, AB T6G 1C3, Canada
