Returns & Exchanges
At ēcōMD, we stand behind the quality of our clean, conscious skincare products and want you to be fully satisfied with your purchase. Below is our detailed Returns & Exchange Policy, which outlines how you can return or exchange products. Please review the information carefully, and feel free to contact us with any questions or concerns.
Eligibility for Returns & Exchanges
- Return Window: Returns are accepted within 7 days from the date of delivery.
- Condition: Products must be unused, unopened, and in their original packaging to qualify for a return or exchange.
- Non-Returnable Items: Certain items, such as final sale items and gift cards, are not eligible for return.
Return Options
We offer two return options for eligible products:
- Refund to Original Payment Method: Receive a refund to the original payment method used for your purchase.
- Store Credit: Opt for store credit, which can be used for future purchases on our website.
Return Process
Step 1: Initiate a Return
Contact our Customer Support team via email at nrao@raoderm.com or by phone at +17809655850 within 7 days of receiving your order to initiate a return.
Step 2: Return Authorization
Once your return request is approved, you will receive a free shipping label and return instructions within 1-2 business days.
Step 3: Shipping Your Return
Return the item(s) using the provided instructions. Returns must be shipped back within 7-10 days of receiving the shipping label.
Step 4: Inspection and Refund
Once we receive your return, we will inspect the product and process your refund within 7-10 business days. If applicable, a 10% restocking fee may be deducted from the refund.
Refunds
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Depending on your bank, it may take up to 7-10 business days for the refund to appear on your statement.
Exchange Process
Step 1: Initiate an Exchange
Contact our Customer Support team via email at nrao@raoderm.com or by phone at +17809655850 to request an exchange.
Step 2: Ship the Item(s)
Once approved, return the item(s) within 7-10 business days using the provided instructions.
Step 3: Receive the New Product
After receiving and inspecting the returned item(s), we will ship the replacement product within 2-3 business days.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at nrao@raoderm.com or +17809655850. We will arrange for a replacement or refund as quickly as possible.
