Shipping & Delivery
At ēcōMD, we are committed to ensuring that your clean, conscious skincare products arrive safely and promptly. Below is our detailed Shipping & Delivery policy. Please review the information carefully, and feel free to contact us with any questions or concerns.
Processing Time
Orders are processed within 1-2 business days after the order is placed. Orders are not processed or shipped on weekends or holidays. You will receive a notification when your order has been shipped.
Shipping Rates & Delivery Times
United States:
| Shipping Method | Order Value | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Below $75 | $9 | 5-7 business days |
| Standard Shipping | Above $75 | FREE | 5-7 business days |
| Expedited Shipping | Any amount | $15 | 2-3 business days |
International:
| Shipping Method | Order Value | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Below $150 | $20 | 12-14 business days |
| Standard Shipping | Above $150 | FREE | 12-14 business days |
| Expedited Shipping | Any amount | $40 | 7-10 business days |
Note: Delivery times are estimated and start from the date of shipping, not the date of order. Shipping times may vary, especially during peak periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
Customs, Duties, and Taxes
For international orders, please be aware that additional customs fees, duties, and taxes may apply depending on your country’s regulations. ēcōMD is not responsible for these additional charges, and they will not be included in your order's total at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact our Customer Support team at info@ecomdskincare.com within 10 days of receiving your order. We will work diligently to resolve any issues and ensure your satisfaction.
Changes to the Shipping & Delivery Policy
ēcōMD reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
For any questions or concerns regarding shipping, please contact us:
Email: nrao@raoderm.com
Phone: 780-965-5850